Shipping Policy

Last updated: 13 September 2026

Thank you for shopping with Keziahz.

This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Company Information

Company Name: MPE DEVELOPMENTS LIMITED
Company Number: 09609024
Registered Address: 146 New London Road, Chelmsford, Essex, England, CM2 0AW
Email: admin@Keziahz.com

2. Order Processing

We aim to process and dispatch orders as quickly as possible after payment has been successfully received.

Orders are normally processed during our business days. Orders placed on weekends or public holidays may be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation email containing any available delivery or tracking information.

Please ensure that your delivery address is correct and complete when placing your order. We cannot be responsible for delays or additional costs resulting from an incorrect or incomplete address supplied by the customer.

3. Delivery

We offer delivery to the destinations available at checkout.

Available delivery options, estimated delivery times and applicable shipping charges will be displayed during the checkout process before you complete your purchase.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise. Delivery may occasionally take longer due to circumstances outside our reasonable control, including courier delays, severe weather, public holidays, strikes, customs delays or other unforeseen events.

4. Shipping Charges

Shipping charges, where applicable, will be displayed at checkout before payment is completed.

Any promotional free-shipping offers will be subject to the terms stated at the time of the promotion.

5. Tracking

Where tracking is available for your chosen delivery service, tracking information will be provided to you by email after your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at admin@Keziahz.com.

When contacting us, please provide your order number and the delivery address used for the order so that we can investigate the issue.

If an order is confirmed as lost by the delivery provider, we will work with you to resolve the matter in accordance with your statutory rights and our applicable policies.

7. Incorrect or Damaged Deliveries

Please inspect your order when it arrives.

If your order arrives damaged, contains the wrong item, or is otherwise incorrect, please contact us at admin@Keziahz.com as soon as reasonably possible, providing your order number and details of the issue. Photographs may be requested to help us investigate the matter.

This does not affect your statutory consumer rights.

8. International Deliveries

Where international delivery is offered, customers are responsible for providing an accurate delivery address.

Depending on the destination, international orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

International delivery times may vary depending on the destination and customs processing.

9. Delivery Address Changes

If you need to change your delivery address after placing an order, please contact us as soon as possible at admin@Keziahz.com.

We will try to accommodate your request where the order has not yet been dispatched. Once an order has been dispatched, we may be unable to change the delivery address.

10. Delivery Issues Beyond Our Control

We are not responsible for delivery delays caused by events or circumstances outside our reasonable control, including but not limited to natural disasters, extreme weather, strikes, transportation disruptions, government restrictions, customs delays or other unforeseen circumstances.

Where possible, we will provide reasonable assistance in resolving delivery issues.

11. Contact Us

If you have any questions about shipping or your order, please contact us:

MPE DEVELOPMENTS LIMITED
146 New London Road
Chelmsford
Essex
England
CM2 0AW

Email: admin@Keziahz.com

Company Number: 09609024